Terms & Condition
Terms & Condition
Having read and agreed to our Shipping & Returns and Ordering Guide policies.
Due tor settings, please keep in mind that the actual colours of the contact lenses may not match 100% with those on your screen. Everything that we sell is in stock, so you do not need to wait for backorders. However, if an item is incorrectly listed as in stock on our website and it happens
Please check your emails regularly, we might send you an email if the product you have purchased is sold out.
Please make sure to input the correct shipping address. Customers will pay for the extra shipping cost incurred should an order be returned to us due to an input error on your part.
It is the customers responsibility to track the package regularly. Parcels will be returned to us if left in post office for more than 7-10 working days (depending on country). We cannot be held responsible for any health issues that arise. If you practice proper hygiene and take good care of your lenses, you should have no problems wearing them!
The material provided on this site is for informational purposes only. Have your eyes examined regularly and always follow your eye care professional’s instructions for the proper use and care of your contact lenses. If you experience pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
All discounts and promotions are applied to future purchases only and cannot be applied to past purchases. Limit to one promotional offer or discount code per order.
No refunds/exchanges due to buyer’s remorse or mistake (e.g. wrong colour, prescription or delivery address supplied)
Prescription lenses are for myopic correction only. We do not have lenses for hyperopia.
We will replace incorrect lenses. Defective lenses can be replaced, but they must either be mailed back to us or have a verification photo supplied, and be intact in the original sealed vial so we can submit feedback to our suppliers and have them give the replacement to us. We must receive notification of incorrect or defective items within 1 weeks of their receipt by the customer; we do not provide replacements past this timeframe. Customers may be required to pay for the additional postage charge depending on the situation.
We only accept SGD; but if you have other currencies, our credit card processer will convert your local currency to SGD.
We are not responsible if your country’s customs charges you taxes and duties.
All items are checked to be in perfect condition when we despatch them. We are not liable or responsible for any losses or breakages during shipment.